Terms & Conditions

Effective Date: 29th April 2025

Welcome to Plush Puppy NZ, the exclusive New Zealand distributor of the Australian-born brand Plush Puppy. By using our website [www.plushpuppy.co.nz] and purchasing products from us, you agree to the following Terms and Conditions.
Please read them carefully.

1. About Us
Plush Puppy NZ is a New Zealand-owned and operated business with exclusive rights to distribute the Plush Puppy brand in New Zealand. Plush Puppy is an Australian-born company known for its premium canine grooming products.
These Terms and Conditions apply to all users of our website and all purchases made through it.

2. Use of the Website
By using our website, you agree to:

Use it only for lawful purposes

Not interfere with its security, performance, or other users’ experience

Not reproduce, duplicate, copy, sell, or exploit any part of the site without written permission

We reserve the right to refuse service, cancel orders, or restrict account access at any time for any reason.

3. Product Descriptions and Pricing
We make every effort to ensure that all product descriptions, images, and prices are accurate. However:

Prices are listed in New Zealand Dollars (NZD) and include GST, unless stated otherwise.

We may update prices or product availability at any time without notice.

If there’s an error in pricing or description, we reserve the right to cancel or amend your order with a full refund.

4. Orders and Payment
Orders are confirmed only once full payment has been received.

We accept all major credit and debit cards, including Visa, Mastercard, and American Express.

Payments are securely processed via our trusted third-party payment gateway.

You will receive an order confirmation by email once your purchase is complete.

We reserve the right to cancel orders due to stock limitations, payment issues, or suspected fraud.

5. Shipping and Delivery
We ship exclusively within New Zealand.

Orders are typically dispatched within 1–3 business days.

Shipping may take longer during public holidays or peak promotional periods.

A tracking link will be emailed once your order has been shipped.

Delivery timeframes vary based on your location and the courier service used.

Plush Puppy NZ is not responsible for courier delays once the parcel has left our facility.

6. Returns and Refunds
If you're not satisfied with your purchase:

You may return unused, unopened items within 14 days of delivery.

Please email us at [insert email] before returning any items.

Items must be returned in original condition and packaging.

Refunds will be issued to the original payment method once the return is processed.

We do not accept returns on used, opened, or clearance items unless faulty.

Please see our full Returns Policy [insert link] for more details.

7. Intellectual Property
All website content — including images, product descriptions, branding, and logos — is the intellectual property of Plush Puppy Australia or Plush Puppy NZ, and protected by copyright and trademark laws.

Unauthorised use is strictly prohibited.

8. Limitation of Liability
To the extent permitted by New Zealand law:

Plush Puppy NZ is not liable for indirect, incidental, or consequential damages.

We are not responsible for delays caused by couriers or events outside our control.

Your use of our website and products is at your own risk.

9. Privacy
We respect your privacy. Please read our [Privacy Policy] to understand how we collect, use, and protect your personal information.

10. Governing Law
These Terms and Conditions are governed by the laws of New Zealand.
Any disputes will be subject to the jurisdiction of New Zealand courts.

11. Contact Us
If you have any questions, please get in touch:

Plush Puppy NZ
hello@plushpuppy.co.nz
www.plushpuppy.co.nz