Privacy Policy

Effective Date: 29th May 2025

At Plush Puppy NZ, your privacy is important to us. This Privacy Policy outlines how we collect, use, store, and disclose your personal information when you visit our website [www.plushpuppy.co.nz] or engage with our services.

1. Information We Collect

We may collect the following types of personal information:

Contact Information: Name, email address, phone number, delivery address.

Order Information: Purchase history, payment details (note: we do not store full credit card numbers).

Website Usage Data: IP address, browser type, device information, pages visited, and actions taken on our site.

Communication Data: Messages, emails, or feedback submitted via our website or customer service.

2. How We Collect Information
We collect information through:

Our website contact or order forms

Newsletter sign-ups

Customer service interactions (e.g., email, phone, chat)

Cookies and tracking tools (see Section 6)

3. How We Use Your Information
Your personal information may be used to:

Process and deliver orders

Provide customer support

Send updates, offers, or newsletters (only with your consent)

Improve website experience and functionality

Meet legal and regulatory requirements

4. Sharing Your Information
We do not sell or rent your personal information. We may share your data with:

Trusted service providers (e.g., payment gateways, courier companies, marketing platforms) who assist in operating our business

Government authorities if legally required

All third parties are required to protect your information and use it only for the purpose it was shared.

5. Storing and Securing Your Data
We take appropriate security measures to protect your data from loss, misuse, and unauthorised access. Personal data is stored on secure servers, and only authorised personnel have access.

6. Cookies and Analytics
Our website uses cookies and similar technologies to enhance your experience and gather website analytics. You can adjust your cookie preferences in your browser settings.

We use tools like Google Analytics to understand website traffic and usage patterns. This data is anonymised and cannot be used to identify individuals.

7. Your Rights
Under the New Zealand Privacy Act, you have the right to:

Access the personal information we hold about you

Request corrections to your personal data

Withdraw consent for marketing communications

To exercise these rights, please contact us (see Section 9).

8. Links to Other Websites
Our site may contain links to external websites. We are not responsible for the privacy practices of those sites and encourage you to read their policies separately.

9. Contact Us
If you have any questions or requests regarding this Privacy Policy, or if you’d like to access or correct your personal information, please contact us at hello@plushpuppy.co.nz

10. Policy Updates
We may update this Privacy Policy from time to time. Any changes will be posted on this page with the updated effective date.