Shipping & Returns
Shipping & Returns – What You Need to Know
At Plush Puppy NZ, we want your experience to be smooth, clear, and stress-free—from the moment you place an order to the moment it arrives at your door (and beyond!). Here’s a quick guide to help you understand how our shipping and returns process works:
Shipping – When will your order arrive?
Orders are usually processed within 1–3 business days.
When can you expect delivery?
Standard delivery across New Zealand takes about 3–5 business days, depending on your location.
*Please allow for delays during peak seasons or public holidays.
How do we ship?
We use trusted courier services to ensure your products arrive safely and on time.
How do we package?
With care! We take pride in packaging your items securely to avoid any damage in transit.
Returns & Exchanges
Received something damaged or faulty?
Please let us know within 48 hours of receiving your order, so we can make it right.
Change of mind?
We accept returns within 30 days of purchase—as long as the item is unused and in its original packaging.
To return an order or item, please contact us at hello@plushpuppy.co.nz
Request a Return Authorisation (this helps us track and process your return efficiently)
Once we receive and inspect your return, we’ll process your refund within 7–10 business days
Who covers shipping?
Return shipping is at the customer's expense unless the return is due to our error.
Please note: original shipping fees are non-refundable.
Looking to exchange?
Simply follow the return process above, and place a new order for the item you’d like instead. This ensures you don’t miss out while your return is being processed.